California State University, San Bernardino — Assistant Director, Educational Opportunity Program / Undergraduate Studies

California State University, San Bernardino (CSUSB) invites applications for the position of Educational Opportunity Program (EOP) Assistant Director. This position is an Administrator I in the Management Personnel Plan (MPP) and reports to the EOP Director.

CSUSB is a preeminent center of intellectual and cultural activity in Inland Southern California. Set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire, and it has the second highest African American and Hispanic enrollments of all public universities in California. Seventy percent of those who graduate are the first in their families to do so.

Salary: Salary commensurate with experience and qualifications.

Position Overview
Reporting directly to the EOP Director, the EOP Assistant Director is responsible for working collaboratively with the EOP Director in assessing prospective and current EOP student needs and developing program initiatives to promote student success. The incumbent will work closely with the EOP Director to develop practices to enhance access for and the retention of underrepresented populations.

Essential Duties & Responsibilities

  • Represents EOP on campus-wide and local community organizations and boards; assist with strategic planning, policy formulation and employee relations; prepares ad hoc and annual reports.
  • Hiring selection committees; providing training of new team members; seeking out and assisting in securing external funding; developing and implementing campaigns to promote student success and monitoring EOP students’ academic progress.
  • Supervises the activities and responsibilities of the Summer Bridge Coordinator, Admissions Coordinator, Renaissance Scholars Coordinator, Student Development Coordinators and counseling component of EOP and oversees the support services area of EOP and the support services Administrative Analyst.
  • Identifies where automation and/or new technology can be applied to improve the organization’s efficiency and outcomes.
  • Collaborates with staff to analyze office practices and recommend policy or procedural changes.
  • Oversees the quarterly disqualification process by assessing student grade reports and providing recommendations to EOP Director on students’ academic standing.
  • Reviews employee requests for leave, ensuring adequate coverage for essential functions within the organization.
  • Supervises preparation of monthly/annual reports and other periodic fiscal reports for the Renaissance Scholars Program upon request, to ensure accuracy and timeliness of reports.
  • Identifies cost saving measures.
  • Oversees selection of annual scholarship recipients.
  • Provides presentations to a number of on and off campus constituents.
  • Responsible for assessing students’ needs and utilizing the appropriate advising/counseling strategies on a case-by-case basis.
  • Assists students with how to navigate the re-entry process and with interpretation of articulation agreements.
  • Facilitates weekly staff meetings.


  • Bachelor’s degree in higher education, counseling or a related field required from a regionally accredited university.
  • Five or more years of related experience of progressive responsibility, including supervisory/managerial experience.
  • Strong history of program development, supervision and evaluation in student services programs.
  • The ability to enhance and develop new initiatives independently and demonstrated effectiveness in overseeing academic support and retention services for low-income, underrepresented college students; excellent interpersonal and communication skills.
  • Knowledge of critical issues impacting higher education, deep commitment to educational equity and student success, the ability to handle multiple assignments, manage time effectively, work independently and as part of a team.
  • Applicants must have knowledge of and strict adherence to one of the nationally recognized counselor code of ethics/ethical standards, such as the American School Counselor Association (ASCA), American Counseling Association (ACA), or the National Association of Social Workers (NASW) and the Core Values of the National Academic Advising Association (NACADA).
  • Ability to analyze complex issues, manage multiple priorities, and respond proactively in addressing student academic and personal issues.
  • Knowledge in how to operate standard office equipment and software including PeopleSoft, Microsoft Office (Access, PowerPoint, Excel and Word) and database management.
  • Applicants must have the ability to write clear and concise reports, along with the ability to troubleshoot problems; the ability to establish and maintain cooperative working relationships with diverse constituencies.
  • Incumbent will need to be able to handle sensitive and confidential information with diplomacy and discretion.

Position #2018-00112