College of Staten Island (CUNY) — CUNY Start / Math Start Program Support Specialist (Multiple Vacancies)

Job ID: 17433
Full/Part Time: Full-Time
Regular/Temporary: Regular

CUNY Start and Math Start operate at multiple locations on Staten Island and travel to these locations will be required.

The CS/MS Program Support Specialist will be responsible for providing comprehensive individual and group academic advising, performance feedback sessions and conferences, skills development seminars, workshops, and conducting recruitment for the programs including leading information sessions, interviews, and new student orientation sessions to enable successful program enrollment, completion, college transition and matriculation.  Additionally, the Program Support Specialist will be expected to contribute to the creation of new models to enhance student support services and advisement. Reporting to the campus CUNY Start/Math Start Program Manager, the Program Support Specialist will work with a caseload of 50-100 students per term to cultivate and oversee their educational and advisement plans.

Other duties will include but are not limited to the following:

  • Provide academic and college success advice; skill improvement, college readiness, and survival strategies; general guidance, coaching, mentoring, and career exploration support.
  • Monitor, evaluate, document, and report on students’ academic participation and progress, ensure compliance with guidelines, and manage records and files.
  • Advocate for students, intervene with appropriate program support services and referrals to faculty, campus learning resources and/or University student development services.
  • Deliver program curricula and create training manuals and educational support materials.
  • Coordinate regular team meetings with faculty, academic and administrative staff, and actively participate in campus and University meetings and training activities.
  • Participate in executing the program’s daily operations and logistics.
  • Analyze program data, assist with evaluating goals, and develop measurement criteria to perform student learning outcomes assessments and create utilization reports.
  • May supervise and train full/part-time professional, academic, and/or office support staff.

Bachelor’s degree and four years’ related experience required.

Successful candidates will have demonstrated experience in the following professional core competencies:

  • Academic advising, career advising, and/or student development with linguistically, culturally, and academically diverse students populations, particularly underprepared high school or college students in an educational setting or college prep program;
  • Facilitation experience in adult or developmental education while using a holistic and strengths-based approach to student development;
  • Experience advising students who require accommodations and accessibility services;
  • Strong presentation, verbal, and interpersonal communication skills to successfully work with and present to diverse learners and audiences;
  • Detail oriented with strong organizational, writing and research skills;
  • Ability to work well in a time-sensitive environment,
  • Experience working in collaborative, student centered and responsive setting;
  • Computer proficiency using standard office software, programs and applications.

Higher Education Assistant


Salary commensurate with education and experience.

To apply, please visit and enter the Job ID# in the “What” section field.  Candidates must attach a resume, cover letter, and three professional references (name, title, organization, and contact information) as one file.

October 26, 2017