University of Illinois at Urbana-Champaign — Senior Assistant Dean / Case Manager

Senior Assistant Dean /Case Manager
Office of the Dean of Students (1600350)
University of Illinois at Urbana-Champaign

Job Summary:

University of Illinois at Urbana-Champaign seeks a Senior Assistant Dean of Students/Case Manager. The responsibilities of the position are centered on our mission to support the academic and social development, as well as the retention of University of Illinois Students. The Senior Assistant Dean of Students/Case Manager is a full-time academic professional staff member in the Student Assistance Center in Office of the Dean of Students in the Division of Student Affairs who will serve as the acting Associate Dean when the Associate Dean is absent. This role reports to the Associate Dean of Students and provides administrative assistance to the Associate Dean in the management and oversight of the Student Assistance Center, the Emergency Dean Program, and the Emergency Call Center. As the case manager for the Behavioral Intervention Team, the person in this position will have primary responsibility for providing support to students facing a range of challenges including but not limited to issues related to mental health, substance abuse, regulating behavior and managing conduct in the campus community. The Senior Assistant Dean/Case Manager will help plan and provide a variety of interventions, referrals and follow up services, maintain factual case records and provide outreach and education about the BIT to the campus community.

Duties and Responsibilities

  1. Assist the Associate Dean in the administration, coordination, management and supervision of the Student Assistance Center, Emergency Call Center and Emergency Dean Programs within the Office of the Dean of Students.

    In this capacity the Senior Assistant Dean will: Assist the Associate Dean as needed in shaping the direction, development and growth of programs and services; Participate in the supervision of the Assistant Deans as needed; Participate in crisis response activities; Help to coordinate and implement outreach to university community about all aspects of these programs; Serve as a liaison with various departments and units across campus who work closely with the Office of the Dean of Students; Assist in the oversight, training and development of the Call Center; Occasionally serve in the after-hours Emergency Dean rotation and routinely (50percent time) be available to provide consultation and/or in person back-up support for the Emergency Dean on Duty.

  2. Serves as case manager for all student related issues that come before the Behavioral Intervention Team and handles subsequent follow-up, tracking and documentation in the Advocate Symplicity system. The case manager coordinates and conducts outreach, education and training for campus community about the Behavioral Intervention Team. The person in this role may also provide some case management support to students in Student Assistance Center who need more ongoing support.
  3. Co-chair and help coordinate the Students of Concern Committee and provide follow-up communication, case management and documentation.
  4. Assists the Associate Dean as needed in her role as primary liaison with the local hospitals, and other local and campus emergency agencies (e.g., police department, fire, coroner, etc.)
  5. Provides direct service to students (families), faculty and staff seeking guidance around a range of student-related academic, health, behavioral and personal issues as a part of the Dean on Duty Rotation in Student Assistance Center.
  6. Along with the Associate Dean, provides consultation and support to staff in the Student Assistant Center staff, as well as colleagues, faculty, and administrators across campus who need assistance managing crises and other complex student situations.
  7. Participate in the Dean on Duty rotation in the Student Assistance Center, serving students, families, and colleagues who walk in, call or email the Office of the Dean of Students about student related matters.
  8. Performs other University duties as assigned by the Associate Dean of Students.

Minimum Qualifications:

  • A master’s degree in college student personnel administration, counseling, psychology, social work or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
  • Knowledge of issues and challenges facing University students at both the undergraduate and graduate levels.
  • 2 years of experience supervising professional staff equivalent to academic professionals at University of Illinois.
  • Demonstrated ability and strong commitment to fostering a highly engaged and collaborative team culture in workplace.
  • 3-5 five years of professional experience at a University or College with significant responsibility for managing distressed and distressing including students experiencing crises related to health and mental health, providing direct service to students with evidence of successfully working with faculty, staff, students, and their families.
  • A general working knowledge of legal and policy issues impacting the work of Student Affairs Professionals.
  • Strong commitment to fostering student learning, development and adherence to community values.
  • Excellent written and oral communication skills.
  • A highly consultative, collaborative and team oriented work style.
  • Transformational Leadership Skills including an awareness of team dynamics and functioning; Demonstration of leadership and professional maturity needed to exert his/her influence for purpose of enhancing team and organizational functioning.

Preferred Qualifications:

  • Demonstrated experience in program development, education and outreach efforts, and/or training
  • Experience working with Symplicity Advocate or similar system.
  • Evidence of commitment to continuous professional development; active membership in NASPA, ACPA, NABITA, HECMA or other relevant professional association(s) considered a plus

Proposed Starting Date: September 16, 2016

Closing Date: In order to ensure full consideration, applications must be received by August 10, 2016. Applications will continue to be considered until the position is filled. Please complete a candidate profile at and upload your cover letter, resume, and contact information for three references.

Contact: Rhonda Kirts, Associate Dean of Students
Office of the Dean of Students

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.
Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or criminal conviction history. Illinois welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (