Pomona College — Director of Financial Aid

Located 35 miles east of Los Angeles, Pomona College sits on a campus designed to recreate the best of the eastern Ivy League universities, while offering the beautiful Southern California lifestyle. As an employee of Pomona College, you will be part of one of the premier liberal arts colleges in the nation, which is comprised of a close-knit and diverse community of accomplished scholars, scientists, entrepreneurs and artists who are passionate about making a difference in the world.

Pomona College seeks a highly collaborative, accomplished, innovative and technologically attuned professional to fill the position of Director of Financial Aid. Reporting to the Vice President and Dean of Admissions and Financial Aid, this position oversees the day-to-day running of the Financial Aid Office and serves on the senior management team within the Admissions and Financial Aid division. The Director of Financial Aid manages a comprehensive financial aid program and one that meets the full demonstrated need of Pomona College students without packaged loans. The Director develops policies to increase affordability and access for students, is a visible member of the Pomona College community, oversees overall office operations, and manages a case load of students. This position is responsible for managing a team of 4 to 5 full-time financial aid staff, and all of the activities and services provided by the Financial Aid office.

Primary Functions:

  • Oversee the comprehensive need-blind financial aid program for Pomona College; Oversee production of Financial Aid (FA) literature and Pomona Web content; Oversee the student work program and advise College departments, offices, and faculty on policies related to the allocation and administration of the student work budget; Oversee the VA certification program for all eligible students (i.e. Chapter 33, Yellow Ribbon).
  • Update policy and procedure manual; Stay current with federal and state regulations and ensure that the Financial Aid office meets requirements for regulatory compliance, annual audits, completion of federal and state awards, and other external reviews.
  • Develop and distribute financial aid consumer information (Student Assistance General Provisions 668.31).
  • Provide clear direction and oversight of all department activities in order to develop and achieve annual goals, including budgeting, planning and staff development;
  • Responsible for monitoring and evaluating direct reports, and overall staff performance and daily assignments. Maintain an efficient, collegial, and proactive work environment within the Financial Aid office and collaborating departments; Assign and monitor work, evaluate work performance, provide direct training and/or arrange for training opportunities; Oversee office budget; Conduct internal audits of financial aid processing to ensure regulatory compliance; Use PowerFAIDS and Jenzabar CX to administer Financial Aid and maintain records for reporting and compliance.
  • Manage a case file load of prospective students to determine eligibility; Counsel students and families on financial aid sources regarding federal, state, and institutional policies, including regulations, law, and policy; Counsel students and families on loan options and provide entrance and exit counseling when necessary.
  • Collaborate with the Vice President and Dean of Admissions and Financial Aid, Advancement and the Business Office; Institute procedures to ensure privacy and confidentiality of student and family personal and financial data; Ensure “one-stop” quality financial services for students by working with various departments and offices in the College; Provide timely information, documentation, and assistance with donor recognition and communication; Participate in developing the College’s Financial Aid policies, strategies and operational procedures; Develop and implement plans for awarding and distributing institutional and external aid funds to eligible students in a timely manner.
  • Collaborate with the Admissions office to: Prepare financial aid documentation in connection with offers of admission to prospective students; Present financial aid information for orientation, High School college nights, and Admissions office upon request.
  • Work collegially with Financial Aid Officers within the Claremont University Consortium.
  • Represent the College to external agencies and groups to maintain regional and national visibility.
  • Provide data and reports for research conducted by OIR and external agencies such as COFHE, NCAA, etc.
  • Coordinate special projects/tasks and provide assistance as assigned.


  • Bachelor’s degree in finance, accounting, business administration, or related field is required, or equivalent combination of education and experience
  • Master’s degree in these or related fields is preferred
  • Valid driver’s license is required or equivalent means of reliable transportation to off-site meetings and events
  • Minimum of 8 years of demonstrable leadership experience in a financial aid office at an academic institution with increasing responsibility in the areas of financial aid and student work planning, budgeting, awards, tracking and counseling is required
  • Comprehensive understanding of financial aid (Title IV) policies, regulations, compliance requirements, and state financial aid regulations is required
  • Must also have understanding or experience in Bursar Operations

Required Knowledge and Critical Skills
The Director, Financial Aid must possess the knowledge, skills and abilities to be able to successfully perform the essential functions of the position or be able to demonstrate how the essential functions will be performed, with or without reasonable accommodation, using other skills and abilities not listed below.

Deploy professional skills in bursar operations, financial aid and student work planning, budgeting, awards, tracking and counseling, in collaboration with colleagues to best promote the College’s strategic interests.

  • Demonstrate ability to plan, implement and evaluate strategies
  • Ability to counsel and provide high quality customer service to prospective students and families
  • Interpret federal and state regulations in relation to Financial Aid office functions
  • Supervisory experience and the ability to build and lead a cohesive and high functioning team
  • Adept at addressing the complex financial needs that exist among a diverse national and international student body
  • Responsible for developing, instituting and evaluating innovative strategic financial aid policy, including international need based financial aid processing and student service
  • Demonstrate effectiveness and clarity of verbal and written communication with excellent interpersonal communication and leadership skills to supervise, facilitate, motivate and inspire a diverse group of employees, volunteers and stakeholders from a wide variety of backgrounds
  • Must handle all activities and highly confidential information with patience, discretion, tact, and a keen eye for detail
  • Operate computers with basic Microsoft Office software (such as Word, Excel, Outlook) and associated professional software such as PowerFAIDS and COD (Common Origination and Disbursement) software programs used by the Department of Education, Jenzabar, CX CARS, web based loan programs like ELM (Electronic Loan Management System) and Commonline 4, menu-driven databases
  • Demonstrate understanding of the use of technology in assessing and improving Financial Aid systems and processes to achieve annual goals and maintain confidentiality
  • Able to handle multiple tasks, meet deadlines, and work both independently and as a collaborative member of the College in support of the College’s strategic vision and the division’s annual goals with a high standard of integrity and ethics
  • Exceptional organizational, time management, math, evaluation, analytical, and customer service skills to complete work with accuracy and attention to detail
  • Participation in regional or national financial aid professional associations

Application Process:
Review of applications will begin in late September, and will continue until the position is filled. Applicants must submit a current resume and a letter describing relevant experience and interest in the position.

To apply visit: http://chj.tbe.taleo.net/chj04/ats/careers/requisition.jsp;jsessionid=14D045A59F17F1882DAB50EED34FD387?org=POMONACOLLEGE&cws=1&rid=177

Inquiries and letters of nomination (including the name and contact information of nominee) should be submitted electronically to: Will Gates, Partner or Emy Peña, Partner | Storbeck/Pimentel & Associates. 6512 Painter Avenue, Whittier, CA 90601, 562-360-1353 (FAX) | apsearch@storbeckpimentel.com (subject line: “POMONA-DirFA”)

Pomona College is an AA/ADA/EOE employer and is committed to creating an ethnically and culturally diverse community.